Grace Solar Tech operates this live website at gracesolartech.com for customers in Eluru and nearby areas. This policy covers quotation enquiries and related follow-ups. Separate installation, maintenance or other business records may have their own applicable terms and retention requirements.
2. Enquiry information
The quotation form collects your name, mobile number, location or area, selected service and optional message. The enquiry record also includes a request reference, receipt time, selected language, notification status and a last-interaction field. For rooftop services, a residential or commercial classification is derived from the selected service. Please do not include identity documents, financial account details or other sensitive information in the message.
3. Why information is used
Enquiry information is used to respond to your request, assess service and site requirements, prepare a quotation and coordinate related customer communications. Security checks help reduce automated abuse. This notice covers the enquiry process; it does not provide blanket permission for unrelated marketing or other uses.
4. Cloudflare and Turnstile
The website uses Cloudflare hosting and Cloudflare Turnstile to help distinguish legitimate submissions from automated traffic. Turnstile processes network and browser signals for this security check. A successful on-screen check alone does not confirm receipt of an enquiry; refer to the submission result and keep your request reference. Cloudflare describes its processing in its own privacy information.
5. Google Sheets and notification emails
Accepted quotation enquiries are recorded in Google Sheets through Google Apps Script, and enquiry details are sent to the configured business email recipients for follow-up. Copies may exist in receiving mailboxes, sent mail, forwarding arrangements or backups. Google explains its processing in its privacy policy. This notice does not promise a particular storage country or contractual arrangement.
6. Access and security
Website connections use HTTPS, and the enquiry application includes server-side input and security checks. Enquiry details need careful handling by the people responding to your request. No online service can guarantee absolute security. Please use the contact details below if you have a concern about access to or disclosure of your information. This policy does not claim independently certified controls or verified security settings for every account, device or backup.
7. Retention and deletion
Our enquiry-retention target is twelve calendar months after the last genuine customer interaction, subject to applicable obligations and documented exceptions. It covers Google Sheets, enquiry notification emails and relevant business-controlled copies and backups. Automated notifications, retries and administrative access do not restart this period. Records needed for a contract, warranty, legal obligation or dispute may require separate, justified retention. Automatic deletion across these copies has not been independently verified; do not assume that every copy disappears automatically at the twelve-month boundary. Contact us to ask about retention or request deletion. Provider backup and recovery processes may affect when removal is complete.
8. Privacy questions and requests
Contact Grace Solar Tech below to ask about your enquiry information, request correction or deletion, or raise a privacy concern. Include an enquiry reference if available and explain your request. Identity may need to be verified proportionately, and applicable retention requirements or exceptions may affect the outcome. Please do not send identity documents unless a necessary, appropriate verification method has been agreed.
9. Optional analytics and website preferences
With your opt-in permission, we use Google Analytics 4 on gracesolartech.com to understand page visits and website performance. Google Analytics uses cookies and processes usage, browser/device and network information; Google explains its processing in its privacy policy. We load the Google tag only after you accept optional analytics. Page-view URLs use known website paths without query parameters or fragments, and we do not send enquiry names, mobile numbers, locations, messages, Google Sheet data, Turnstile tokens or request references to Analytics. No quotation conversion event is included. Your analytics choice is stored in this browser. Use “Analytics preferences” at the bottom of any page to accept, reject or withdraw permission. Withdrawal stops future collection by this integration and clears its accessible analytics cookies; it does not erase information already sent to Google. Rejecting analytics does not affect navigation or enquiry submission. The language switch separately remembers your language preference. Cloudflare performance analytics is a separate service described in its privacy information. External links, including Infusers.in, lead to services with their own privacy practices.
10. Contact Grace Solar Tech
For privacy enquiries and requests, contact Grace Solar Tech using these business contact details. These channels are not described as a separately appointed statutory grievance office.